Airport IT & Security Breakfast Briefing

Live Webcast Briefing

  • Date: Wednesday 10 June 2020
  • Time: 13:00 - 14:00
  • Venue: Live online

International Airport Review  invites you to join an exclusive and complimentary live online briefing, supported by ACI World, on the latest trends in data-driven passenger experience. This two-hour briefing has limited availability, so don’t miss this unique opportunity to network with your industry peers.

Sign up today as places will be allocated on a first come, first served basis. 

Delivering seamless travel through a data-driven passenger experience

  • Leveraging passenger data to enhance targeted personalisation: Passenger personas, database decision making, identifying key drivers of satisfaction
  • Removing the stress of flying by improving passenger flow management: Are certain travel touchpoints more critical than others regarding wait time and process efficiency?
  • Developing customer-centric technology – ‘are we guilty of deploying AI, automation and self-service kiosks for the sake of it or is it genuinely enhancing customer experience?’
  • Is seamless travel about the ‘experience’ or simply about increasing airport capacity?
  • Examining innovative case studies – which airports are leading the digital transformation and its impact on passenger experience
  • Digital customisation requires an enhanced customer information database, how should the industry deal with the privacy of personal data?

Moderator

Antoine Rostworowski
Deputy Director General, Programmes and Services
ACI World

Confirmed Speakers

Michael Zaddach
Senior Vice President IT & CIO
Munich Airport

Sjoerd Blüm
CIO
Royal Schiphol Group

Kathy Haley
Chief Experience Officer – Aviation
Port Authority of New York & New Jersey

Brian Cobb
Chief Innovation Officer
Cincinnati/Northern Kentucky International Airport

Gilles Lévêque
Group CIO / Director of Systems Information
Groupe ADP (Aéroport De Paris)

Satyaki Raghunath
Chief Strategy & Development Officer
Bangalore International Airport

Agenda

  • 13:00    Introduction by International Airport Review
  • 13:05    Panel discussion 
  • 13:50    Audience Q&A
  • 14:00    Close

Limited availability, places will be allocated on a first come first served basis. Register today to avoid disappointment.

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