Kathy Haley

Chief Experience Officer, Aviation Port Authority of New York & New Jersey

An internationally recognized thought-leader on Customer Experience transformation, a proven track record in delivering large-scale multi-channel programs for Fortune 500 companies, and a disciplined operations executive with a proven track record of delivering transformative business results. A visionary business leader, driving customer loyalty & market share gains by revitalizing organizations to better meet evolving customer and employee needs. An insightful strategist and passionate change driver, an inspring & charistmatic people leader, an international speaker-advisor, and global award recipient.